Client Collaboration & Communication
McGlinchey Stafford subscribes to a view of serving clients that is not bound by the capabilities of our formal organization, but is committed to providing solutions that meet our clients’ needs. Therefore, we advocate a process to our clients that includes a robust communication and collaboration component. Such a process provides our team with a clear understanding of all objectives and parameters, and serves to identify a set of benchmarks by which value delivered on any given matter can be measured.
Flexible Teams, Designed Around Specific Client Needs
We are not bound by our own silos or practice areas; rather, the firm works with clients to build service areas to respond to client needs. To meet specific needs of key clients, McGlinchey has relocated lawyers, opened small satellite operations and recruited to fill specific needs. Teams are typically managed by a Relationship Partner, who facilitates client communication, expedites responses to client inquiries, and ensures the optimal levels of matter staffing and management. While practice areas certainly exist inside the firm, our client interface is more and more built around this client team perspective.
To keep clients informed about their matters as well as critical developments impacting their industries, we use a variety of media and techniques. Time-sensitive client alerts, issue-targeted publications and blogs, including our CAFA Law Blog on the Class Action Fairness Act, are part of the news and materials that we regularly push to clients. These outlets are ways that our attorneys extend their individual and personal communications with clients.