Presentation

Leading Through Unexpected Change

October 21, 2020

As administrators, we excel at being prepared for just about anything, but 2020 has taught us that the sliding scale of “unexpected” can change quickly. These events can include natural disasters, deaths, and regional or national emergencies. How do you, as a manager, pivot to lead an office through an unexpected event? More specifically, how do you deal with the emotional consequences that stem from unexpected change? The global pandemic we are now facing has exposed just how vulnerable we are to life-altering unexpected change; however, Covid-19 will not be the last unexpected event to impact your firm. In an era of unexpected change, administrators must learn to adapt with compassion and take strategic actions to prepare for an uncertain world.

Florida Regional Administrator Jessica VanTroost presented “Leading Through Unexpected Change” to the Western Central New York Association of Legal Administrators (ALA) on October 21, 2020.

The presentation was approved for 1 hour of CLM® Application Credit for Functional Specialists and 1 hour of CLM® Recertification Credit in the subject area of Human Resources Management (HR).