Presentation
The Resilient Administrator: Staying Grounded Amid Uncertainty and Change
Read Time: 1 minAs 2020 reminded us all too well, the definition of “unexpected” can shift in an instant. From natural disasters and sudden losses to regional or national emergencies, these moments test not only our management skills but also our emotional resilience. How do you, as a leader, guide your office through the unthinkable—and support your people through the emotional aftermath that follows? The pandemic exposed just how quickly “normal” can disappear, but it also revealed the strength and adaptability that law firm administrators bring to the table. While COVID-19 may have been the most visible example, it won’t be the last major disruption to challenge our firms. In today’s unpredictable environment, leadership demands both strategic readiness and human compassion.
Chief Strategy and Operations Officer Jessica VanTroost will present “The Resilient Administrator: Staying Grounded Amid Uncertainty and Change” at the Association of Legal Administrators (ALA) New Orleans Chapter November Breakfast Meeting on November 20, 2025, in New Orleans, Louisiana. This session will provide practical strategies and real-world insights to help you guide your firm through unexpected events—balancing preparation, empathy, and decisive action. Attendees will leave with actionable ideas and approaches to strengthen both operational stability and emotional resilience when challenges arise.